Frequently Asked Questions

We restore all types of furniture including antique pieces, modern furniture, dining sets, chairs, sofas, dressers, cabinets, desks, and more. Our expertise covers wood furniture, upholstered pieces, and mixed-material items. Whether it's a family heirloom or a modern piece that needs repair, we have the skills to restore it to its best condition.

Absolutely! While we have special expertise with antiques, we work on furniture from all periods. For modern pieces, we focus on repair and refinishing techniques that maintain the contemporary aesthetic. Our goal is to restore any piece to optimal condition, regardless of its age or style.

Yes, we specialize in finish matching. Our craftsmen can analyze the existing finish, identify the original color and sheen, and create custom stains and finishes to perfectly match. We maintain an extensive library of wood samples and color formulas to ensure accurate matching for all wood types.

Project timelines vary depending on the piece's condition, complexity, and our current workload. Simple repairs might take 1-2 weeks, while comprehensive restorations can take 4-8 weeks. We provide detailed timelines during your initial consultation and keep you updated throughout the process with regular progress reports.

Our comprehensive process includes initial consultation and assessment, detailed planning, careful disassembly and cataloging, structural repairs, wood preparation and refinishing, hardware restoration or replacement, upholstery work if needed, quality control inspection, careful reassembly, and final delivery with care instructions. We handle every step with meticulous attention to detail.

Yes, we encourage client involvement! You can schedule shop visits to see progress on your piece. We also provide regular photo updates via email, showing key milestones in the restoration process. This transparency ensures you're satisfied with the work and any decisions that need to be made along the way.

Our pricing is based on several factors: the piece's condition, extent of damage, type of wood, complexity of restoration, materials needed, and labor time required. We provide detailed, written estimates after our initial consultation. The estimate includes a breakdown of all costs with no hidden fees or surprise charges.

Yes, we provide free, no-obligation estimates for all restoration projects. During the consultation, we assess your piece, discuss your goals, and provide a detailed estimate with timeline. There's no charge for this service, and you're under no obligation to proceed.

For most projects, we require a 50% deposit to begin work, with the balance due upon completion and before delivery. For very large projects, we may arrange a payment schedule. We accept cash, check, and major credit cards. All payments are documented with receipts.

We stand behind our work with a comprehensive warranty. We provide a one-year warranty on craftsmanship and materials, covering any defects or issues arising from our restoration work. This includes structural repairs, finish durability, and hardware functionality. We're also available for consultation and support after the warranty period.

Quality control is built into every step of our process. We have established protocols for material selection, technique application, and inspection points. Every piece undergoes multiple quality checks, including structural integrity testing, finish quality inspection, and functionality testing. We also invite client approval at key stages.

Client satisfaction is our top priority. If you're not completely satisfied with our work, we'll work with you to address any concerns. In most cases, we can make adjustments or refinements. We maintain detailed documentation of all work performed and maintain open communication throughout the process to ensure expectations are met.

We work with all types of wood including hardwoods like oak, maple, cherry, walnut, and mahogany, as well as softwoods like pine and cedar. Our team has extensive knowledge of wood characteristics, grain patterns, and appropriate finishing techniques for each species. We also handle veneer work and can match or repair damaged veneer surfaces.

This depends on the project and your preferences. For antiques, we often use period-appropriate materials to maintain historical authenticity. For modern pieces, we use high-quality contemporary materials that meet today's standards. In all cases, we prioritize durability, safety, and compatibility with the original design while ensuring the best possible results.

Yes, we prioritize environmentally responsible practices. We use low-VOC finishes, water-based stains when appropriate, and natural oils and waxes. Our workshop is well-ventilated, and we properly dispose of all materials according to environmental regulations. We're committed to protecting both your family and the environment.

Yes, we offer pickup and delivery services throughout the Syracuse and Central New York area. For local deliveries, there's usually no charge within a 25-mile radius. For longer distances, we may need to arrange delivery with a third-party service. We handle all transportation with care, using proper padding and securing methods.

Before your consultation, gather any information you have about the piece's history, provenance, or previous repairs. Take photos of any damage from multiple angles. Remove any personal items, loose hardware, or delicate accessories. We'll handle the rest during our assessment. Don't worry about cleaning the piece - we need to see its current condition.

We provide detailed care instructions with every restored piece. Generally, keep furniture away from direct sunlight and heat sources, dust regularly with a soft cloth, use appropriate cleaners for the finish type, and avoid harsh chemicals. We recommend annual conditioning for leather upholstery and periodic waxing for wood surfaces. We also provide a list of recommended care products.