Terms of Service

Effective Date: November 7, 2024
Last Updated: November 7, 2024

These Terms of Service ("Terms") govern your use of the furniture restoration and refinishing services provided by Chrissys Antiques Shop ("we," "our," or "us"). By engaging our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our services, scheduling a consultation, or engaging us for furniture restoration work, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These Terms apply to all customers and users of our services, regardless of how they access or use our services.

2. Service Description

Chrissys Antiques Shop provides professional furniture restoration, refinishing, and repair services. Our services include but are not limited to:

• Wood restoration and refinishing
• Upholstery repair and reupholstering
• Antique restoration and preservation
• General furniture repair and maintenance
• Custom staining and finishing
• Hardware restoration and replacement

All work is performed at our discretion based on the condition of the piece, feasibility, and customer requirements.

3. Estimates and Pricing

Free Estimates

We provide free, no-obligation estimates for all restoration projects. The estimate is based on our initial assessment of the piece and may change if additional issues are discovered during the restoration process.

Pricing Changes

We reserve the right to adjust pricing if:

• Hidden damage or additional issues are discovered during restoration
• Customer requests changes or additional work after the project begins
• Material costs increase due to market conditions
• The scope of work changes due to unforeseen circumstances

Approval Required

Any price changes will be discussed with the customer before proceeding. No additional work will be performed without customer approval and a written change order.

4. Payment Terms

Payment Schedule

A 50% deposit is required to begin work on most projects, with the balance due upon completion and before delivery. For large projects, we may arrange a different payment schedule.

Accepted Payment Methods

We accept cash, check, and major credit cards. All payments are due according to the agreed schedule.

Late Payments

We reserve the right to charge interest on overdue accounts and to retain customer property until payment is received in full.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about the piece to be restored
• Removing all personal items and accessories from furniture before pickup
• Disclosing any known damage, defects, or previous repairs
• Following care instructions provided with restored pieces
• Making timely payments according to the agreed schedule
• Coordinating pickup and delivery arrangements

6. Our Responsibilities

We commit to:

• Provide accurate estimates and timelines
• Perform all work with professional craftsmanship and care
• Communicate regularly about project progress
• Handle customer property with appropriate care and security
• Provide warranties and support as specified
• Maintain confidentiality regarding customer information
• Meet all agreed-upon deadlines when possible

7. Risk of Loss and Insurance

During Transit

We maintain insurance coverage for furniture in our possession, including during transit to and from our shop. Customers should inspect furniture upon delivery and report any damage within 48 hours.

In Our Possession

Customer property is insured while in our possession for repair, restoration, or storage. We are not responsible for damage that occurs after delivery and acceptance by the customer.

8. Limitations of Liability

Our liability is limited to the cost of the restoration services provided. We are not liable for:

• Pre-existing damage or wear that is not visible during initial assessment
• Damage resulting from normal wear and tear after restoration
• Loss of value due to market conditions or collector sentiment
• Consequential or indirect damages
• Damage caused by improper care or use after delivery
• Items not explicitly covered in our service agreement

9. Cancellation and Refunds

Customer Cancellation

Customers may cancel a project before work begins for a full refund of the deposit. If work has begun, a cancellation fee of 25% of the project cost may apply to cover time and materials already invested.

Our Cancellation

We reserve the right to cancel any project if we determine the work is not feasible or if the customer fails to meet payment obligations. In such cases, deposits will be refunded, minus any costs incurred.

Refund Process

Refunds will be processed within 10 business days of cancellation and will be issued by the same method as the original payment.

10. Warranty

Warranty Coverage

We provide a one-year warranty on workmanship and materials for all restoration work. This warranty covers defects in our restoration work but does not cover:

• Damage caused by accidents, misuse, or neglect
• Normal wear and tear
• Damage from environmental factors (humidity, temperature changes)
• Pre-existing conditions not addressed in our restoration

Warranty Claims

Warranty claims must be reported within the warranty period. We will evaluate all claims and provide repair or replacement at our discretion.

11. Intellectual Property

We may photograph completed restoration work for our portfolio and marketing purposes. If you do not want your furniture photographed, please inform us in writing before the project begins. We will respect your privacy and not use images of your property without permission.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of New York. Any disputes arising from these Terms or our services will be resolved in the courts of New York State. We encourage customers to contact us first to resolve any issues directly.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website and will be effective immediately. Your continued use of our services after changes are posted constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

15. Contact Information

If you have questions about these Terms of Service, please contact us: